FAQ

Shipping

Do you ship internationally?

Yes! We ship to most countries worldwide, with some exceptions due to legal or carrier limitations.

Not shipped to: Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, Gaza Strip, and parts of Ukraine (including Crimea, Donetsk, and Luhansk). Shipping to the rest of Ukraine is severely limited, and Kosovo ships only from Latvia. Restrictions can change.

How long will my order take to arrive?

Orders are processed within 2–5 business days. Domestic delivery typically takes 1–8 business days; international orders take 1–20 business days depending on location.

How much does shipping cost?

Shipping is free to select destinations.

Will I have to pay customs or duties?

International customers may be responsible for customs fees or import duties charged by their country. These are not included in your order total at checkout.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships. You can also track it anytime by logging into your account.

Returns & Refunds What's your return policy?

We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. Full details on our Refund Policy page.

How do I start a return?

Email us at dontstopsmilingapparel@gmail.com with your order number, or start a return from your account page, and we'll send you next steps.

Do you offer exchanges?

We don't offer direct exchanges, but you can return an item and reorder the size or color you want, subject to availability.

Are final sale items returnable?

Sale/clearance items marked "Final Sale" are not eligible for return or exchange.

Sizing How do I know what size to order?

Check the size chart on each product page for the most accurate fit before ordering. If you're between sizes, we recommend sizing up.

What if my item doesn't fit?

No worries — see our Returns section above; you can return it within 30 days.

Ordering & Payment What payment methods do you accept?

We accept PayPal.

Can I change or cancel my order after placing it?

Orders can be changed or canceled within 10 hours of purchase. Email us right away at dontstopsmilingapparel@gmail.com and we'll do our best to help.

Do you have a physical store?

We're an online-only brand, which means we can ship your favorites straight to your door anywhere in the world.

Brand What does "Don't Stop Smiling" mean?

A refusal to let hardship, cynicism, or bad days become your default state. It's not toxic positivity [everything is fine] it's a practice, choosing warmth and resilience as a repeated act, not a mood you wait for. The phrase works because it's a command, not a description: it assumes you will face reasons to stop, and tells you not to.